Member and employer portal security upgrade

7 June 2022

Great news – we’re upgrading the member portal to give you greater peace of mind and ease when you’re online.

At Super SA, we want to make sure that your personal details are more secure than ever before. That’s why we’re introducing two-factor authentication for your online account. It’s a new security measure we’re using to make sure it’s you – and no one else – logging into your account.

Member Portal Upgrade

What’s two-factor authentication?

Think of it as an extra layer of security to further protect your personal details. It requires you to confirm your identity via at least two forms of verification.

When you log into your Super SA account via the member portal from 14 June 2022, you will be asked to enter a unique 6-digit code as well as your password.

 

How does it work?

From 9.30am on Tuesday 14 June 2022, you’ll be prompted to set up two-factor authentication when you log into the member portal. This will allow us to send you a one-time 6-digit code to the mobile number on your account. You then simply enter that code to complete your login.

 

What do I need to do?

For two-factor authentication to work, your mobile number needs to be linked to your online account. From 14 June 2022, you won’t be able to access the member portal if you don’t have a linked mobile phone.

 

If you’re already registered for the member portal:

Step 1: Log in as usual with your Client ID and password. Your Client ID can be found on your annual statement or click ‘forgotten client ID’ to retrieve it.

Step 2: Confirm or update your mobile number. You’ll receive unique 6-digit verification codes to this number when you log in.

Step 3: Set up a new secret question and answer.

 

If you’re not registered for the member portal:

Step 1: Register here – it’s quick and easy, just have your Client ID handy (you’ll find it on your annual statement and welcome letter).

Step 2: Once registered, check and update your mobile number online.

Step 3: Set up a new secret question and answer.

When you log back in from 9.30am 14 June 2022, you'll be prompted to confirm your mobile number to set up two-factor authentication.

 

Having trouble registering or logging in?

We’ll help you – call us on (08) 8214 7800.

The information in the article above has been prepared in good faith by Funds SA. However, Funds SA does not warrant the accuracy of the information and to the extent permitted by law, disclaims responsibility for any loss or damage of any nature whatsoever which may be suffered by any person directly or indirectly through relying upon it whether that loss or damage is caused by any fault or negligence of Funds SA or otherwise. The information is not intended to constitute advice and persons should seek professional advice before relying on the information.

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