Cyber safety

Having two or more authentication factors increases your cyber safety. It makes it harder for someone to access your accounts.

If you have registered for our member portal, two-factor authentication is already in place for you. Every time you log in you receive a one-time code to the mobile number on your account. You simply enter the code into the login page.

You should turn on multi-factor authentication wherever possible.

By keeping all of your personal accounts (such as your email and bank accounts) safe, you’re reducing the risk of threat to your super account too.

The cyber.gov.au website has a great guide on how to turn on multi-factor authentication.

We want you to feel confident in your dealings with us. Here’s what you should know about how we communicate with you.

Phone calls

If you receive a call you’re not expecting from Super SA, don’t give out personal information. Instead, call us on 08 8214 7800 to check if the call was legitimate.

Text message

We may send you a text message to validate a transaction on your account or remind you of an appointment. We will never send you a link or ask you to send us information via text message.

Email

If your communications preference is set to ‘electronic’ we’ll email you whenever there’s new mail to view in your online filing cabinet. The email will be from supersa@sa.gov.au.

We may also email you information and updates to your inbox. These emails will be from an @sa.gov.au address.

Always check for scam warning signs before you act on any instructions. If you don’t trust a link you can check with us.

Post

If your communications preference is set to ‘mail’, you will receive most Super SA communications via the mail. We may still email you to ensure timely updates.

Keeping an eye on your Super SA account is an easy way to spot any unusual activity. You can do this online by registering and logging into the member portal, where you’ll be able to:

• track your account balance
• update your details
• check your employer contributions
• download your annual statement
• review your insurance cover
• switch investment options.

Register for the member portal>

A unique, strong passphrase can better protect your account compared to a simple password and can be easier to remember.

To create an effective passphrase:

• aim for at least 14 characters
• use a mix of random words
• create different passphrases for different accounts.

If our security monitoring detects a compromise of your password or passphrase, we’ll temporarily lock your account to keep it safe. You will be required to contact us to unlocked your account.

An easy way to securely create, store, and manage all your passphrases is to use a password manager.

Password managers allow you to:

• create strong and unique passwords
• store passwords and other logins securely in one place from any device
• save time and effort by auto-filling your login details.

You can learn more about passphrases and password managers at cyber.gov.au.

Scams are a common way for cybercriminals to target your online accounts, tricking you into giving away money or personal information. They often disguise themselves as trusted people or organisations through emails, texts, phone calls, and social media.

Scammers catch you off guard, especially when you’re busy or distracted. They rely on your haste to miss warning signs. Here’s what to watch out for:

• misspellings or images and graphics that don’t look quite right
• unknown sender addresses
• suspicious attachments
• links that lead you directly to your online account
• requests for personal information.

If you notice any of these warning signs, avoid clicking on links, opening attachments or responding until you’ve verified the legitimacy of the email or text message.

If the call, text message or email is impersonating Super SA, contact us immediately.