FAQs

Significant Event Notice FAQs

Changes to Unit Pricing - November 2024

  • From 20 January 2025, Super SA is changing how unit prices are applied to accounts for Triple S, Select, Flexible Rollover Product and Income Stream schemes. We are moving from historical unit pricing to generally applying a unit price calculated based on the market value of your investment as at the end of the business day on which your transaction is processed. This applies to transactions such as contributions into your super, some payments and investment switches. However, the last available approved unit price will be used for all account deductions (e.g. administration fees and costs) and some payment types.

  • No, this change in unit pricing methodology will not have any impact on your super returns.

  • Nothing. We just want you to be aware of the temporary changes in processing times, potential early payments of scheduled benefits and being unable to access the member portal while we upgrade our system. Should you have a need to transact on your account, you should consider doing so prior to 6 January 2025.

  • Absolutely. Even though you won’t be able to self-serve via the member portal from 5pm 13 January to 24 January 2025, you can call or email us to request information about your account(s).

  • We understand that life can be unpredictable. However, while our system is being updated from 5pm 6 January to 9am 24 January 2025, we won’t be able to process any new request for super withdrawals.

    If you need to make an insurance claim, we're here to help you get your claim ready.

More information about changes to Unit Pricing are outlined in the Significant Event Notices available here.

Changes to Investment Options - November 2024

To find out more about your investment options, see investment information for members.

The most recent changes to investments are outlined in the Significant Event Notices available here.

The superannuation schemes administered by Super SA are exempt public sector superannuation schemes and are not regulated by the Australian Securities and Investments Commission (ASIC) or the Australian Prudential Regulation Authority (APRA). Super SA is not required to hold an Australian Financial Services Licence to provide general advice about a Super SA product. The information in this publication is of a general nature only and has been prepared without taking into account your objectives, financial situation, or needs. Super SA recommends that before making any decisions about its products you consider the appropriateness of this information in the context of your own objectives, financial situation, and needs, read the Product Disclosure Statement (PDS), and seek financial advice from a licensed financial adviser in relation to your financial position and requirements.