Making a claim

Making a claim

You may be in the unfortunate situation that you need to make a claim for income protection, if you have a total or permanent disability, or have a terminal illness.

It's at times like these we are here to help guide you through the process of lodging a claim.

Check your eligibility criteria

The first step in the claim process it to check your eligibility. Find out more here:

Income Protection

Income Protection

Total and Permanent Disablement

Total and Permanent Disablement

Terminal Illness

Terminal Illness

Important information

Next, you need to read the information sheet relevant to your claim. For Income Protection claims, refer to the Making an Income Protection claim information sheet. For TPD and Terminal Illness claims, read the Making a TPD claim information sheet.

We have also created a handy claim checklist to help you better understand what’s required and make sure your claim process is as seamless as possible.

Making an Income Protection Claim information sheet

Making an Income Protection Claim information sheet

Making a TPD Claim information sheet

Making a TPD Claim information sheet

Claim Checklist

Claim Checklist

Proof of Identity information sheet

Proof of Identity information sheet

Making a claim

If you meet the eligibility criteria and are a Triple S or FRP member, the next step is to fill in and submit the relevant forms, depending on what type of claim you wish to make.

See below the forms you’ll need to complete and submit for each type of insurance to get the process started. 

We have also created a handy checklist to help you better understand what's required and make sure your claim process is as seamless as possible. Everything you need can be accessed via the relevant claim kits below.

Please ensure you provide completed copies of the documents below at the same time you submit your Claiming my insurance form.

Income Protection Claim


See the Income Protection claim kit >

Total and Permanent Disablement Claim


See the TPD claim kit >

Terminal Illness Claim


See the Terminal Illness claim kit >

Super SA recommends that you consider the appropriateness of this information in the context of your own objectives, financial situation, and needs, read the Product Disclosure Statement (PDS), and seek financial advice from a licensed financial adviser in relation to your financial position and requirements.

* This form is optional to provide at the time you lodge your initial claim form. However, if you do provide it with your claim form, it may support your claim assessment outcome. Please note, we may ask you to provide us with this completed form during the claim process as required.
The superannuation schemes administered by Super SA are exempt public sector superannuation schemes and are not regulated by the Australian Securities and Investments Commission (ASIC) or the Australian Prudential Regulation Authority (APRA). Super SA is not required to hold an Australian Financial Services Licence to provide general advice about a Super SA product. The information in this publication is of a general nature only and has been prepared without taking into account your objectives, financial situation, or needs. Super SA recommends that before making any decisions about its products you consider the appropriateness of this information in the context of your own objectives, financial situation, and needs, read the Product Disclosure Statement (PDS), and seek financial advice from a licensed financial adviser in relation to your financial position and requirements.

Talk to us